Guidelines

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Rate Sheet
Venue and Operations
Staffing
Marketing
Ticketing
Venue Technical Specifications

Rates

Current Calendar Year Rate Sheet.

Venue and Operations

Hall Facilities (included in base venue hire fee)

Utilities: electricity, air conditioning, standard cleaning and waste disposal.
Back of House facilities: Green Room, Orchestra Room, Dressing Rooms 1-3. Plus for specific times to be confirmed after receipt of Hirer’s Requirements for Function Room, and Dressing Room 4, access to internal password-protected Wi-Fi network
Technical equipment: Standard Lighting Rig as per Technical Specifications.
Stage furniture: including orchestral risers, music stands, musicians’ chairs, bass stools as per Technical Specifications.
Front of House furniture.

Hall Facilities (not included in base venue hire fee)

Utilities: additional cleaning and waste disposal.
Other Areas: Level 1 Piano Store is retained for the storage of CRH pianos only. 
Production equipment and services: as per Hirer’s Requirements advised to CRH a minimum fourteen (14) days prior to the Event.
Production personnel: front of house, stage door, technical, changeover and other personnel as required by Hirer’s Requirements.
City Recital Hall pianos: as per Technical Specifications, tuning as per the Rate Sheet.
Food and beverage and catering services, which may only be provided by CRH.
Ticketing services.
Merchandise services.
Foyers on Levels 2-3 will be made available as required for the Event.
Non Standard rigging: requiring any use of the chain hoists and any movement or reallocation of rigging points as per Technical Specifications.

Changeover

A change of stage mode, including a one, two or three metre stage extension, orchestra pit, installation of the front of house audio position, installation of stage carpet, aisle runners, stage drapery, black box, function set-up, pre-concert talk or other set up in the Areas Hired. The staffing required to complete the Changeover will be determined by the CRH Event Manager.

City Recital Hall Etiquette

The Hirer agrees:
• Operation of the Hall’s technical equipment must be carried out or overseen by CRH’s technicians.
• CAD plans for non-standard rigging are the responsibility of the Hirer and are to be submitted by a licensed rigger to CRH for approval with the Hirer’s Requirements.
• Stage and/or backstage access can only be granted after consultation with CRH’s Stage Manager.
• CRH’s Stage Manager approves access to the lighting grid on each occasion. The Hirer’s personnel working in the lighting grid must complete a location specific safety induction prior to the first occasion of working in the area.
• Ladders and risers are available to the Hirer for the safe working at height.
• Penetrating any surface by drilling, nailing, or otherwise is not permitted.
• Painting of any item on the stage floor is not permitted.
• Painting and cutting of MDF are not permitted in any area of the venue.
• The use of confetti, glitter, flutter or other similar products is not permitted in any area of the venue.
• Adhering items to walls or other surfaces is not permitted, except with direct permission of CRH’s staff who will advise the appropriate tape or adhesive.
• Spike boards or donuts must be used by all double bass and cello players.
• Naked flame, smoke, haze and other permitted effects must only be used with a Fire Safety Officer in attendance and subject to prior approval of CRH.
• Dressing rooms are to be vacated prior to the conclusion of the Hiring Period.
• Hirer’s instruments, equipment, sets, properties, and costumes must be removed from the venue by the conclusion of the Hiring Period.
• The Hirer’s posters and other marketing collateral must be removed at the conclusion of the Event, or a waste removal fee will apply.

Event Timing

For ticketed events, the Box Office will open from 90 minutes prior to performance start time.

The Venue (including access to foyers, the cloakroom, and bars) will open from 60 minutes prior to performance start time unless otherwise advised.

Minimum interval length at City Recital Hall is 20 minutes. Longer intervals can be discussed with your assigned Event Manager.

Recording Allowance

Charged per the amount listed in the Rate Sheet.

Payable for each technician used for the performance that is audio-visually recorded. If a performance is audio recorded only, the recording allowance is only payable for the technician responsible for audio operation.

Industry Service Fee

Charged per the amount listed in the Rate Sheet.

The Industry Service Fee is payable by the Hirer on all performances as CRH is a member of Live Performance Australia.

Permits

The Hirer is responsible for all permits applicable to activities outlined in Hirer’s Requirements, for example:
• Music Licencing – any OneMusic licences and fees required for the event.
• Riggers Licencing – for any rigging.
• Council Permits – for road closures, traffic management, Angel Place loading requirements etc.

Risk Assessment

The Hirer is responsible for providing a thorough Risk Assessment for activities outlined in Hirer’s Requirements, including:

• Use of fly/rigging system.
• Use of naked flame or of pyrotechnics.
• Use of firearms.
• Working with children.
• Any other activity that presents a reasonable risk of injury to audience, performers, or staff.

The Risk Assessment must be approved by CRH. Failure to provide an adequate Risk Assessment is a material breach of the Agreement. Work Method Statements may also be requested based on the Hirer’s Requirements.

Vehicle Restrictions

CRH reserves all rights relating to use of the Hall loading dock.

• CRH may make available to the Hirer, during the Hiring Period only, no more than two (2) standard passenger-car-sized spaces.
• All Hirer loading dock activity must be included in the Hirer’s Requirement.
• The keys for any vehicle parked in the loading dock must be left at Stage Door.
• Hirer motorcycles, scooters and bicycles cannot be parked in the loading dock.

If the Hirer’s use of the loading dock incurs parking charges, CRH may pass these charges on to the Hirer.

Deliveries

All deliveries must be advised in advance to your Event Manager including delivery date and time. Deliveries should be addressed to:

Stage Door
Attn: [Event Manager name]
City Recital Hall
2 Angel Place
Sydney NSW 2000

All equipment delivered via the Angel Place street entrance must be explicitly approved by CRH.

Merchandise Sales

CRH reserves the right to exclusively conduct merchandise sales in connection with the Event and retains the right to conduct merchandise sales in addition to those conducted on behalf of the Hirer.

CRH may grant the Hirer permission to conduct merchandise sales or conduct sales on the Hirer’s behalf if requested in the Hirer’s Requirements. In either case, CRH will retain the Merchandising Commission of 10% of gross sales, applicable Merchant Card Fees and Staff Fees related to the sale of Merchandise in the Event Settlement Statement.

If CRH gives permission for the Hirer to conduct merchandise sales, the Hirer will not be entitled to conduct such sales using the services of any third party contractor unless that contractor has public liability insurance with cover of not less than A$20 million per occurrence in place in respect of such services, with CRH’s interest noted on the policy, and the Hirer provides CRH with a certificate of currency for such policy.

CRH must, after the Hiring Period, provide the Hirer with a statement setting out details of the Merchandising Income and Merchandising Commission, Merchant Card Fees and Staff Fees and pay the balance to the Hirer.

Should the Hirer conduct merchandise sales, the Hirer must within three (3) business days, after the Hiring Period, provide CRH with a statement setting out details of the Merchandising Income. The Merchandising Commission and any applicable Staff Fees will be included in the Event Settlement Statement.

The Hirer indemnifies CRH against all liabilities, losses, damages, costs and expenses incurred by CRH relating to the sale of merchandise.

Functions

Functions including Pre-event, Interval, and Post-event functions in the Foyers or Function Room must be advised in the Hirer’s Requirements. Hirers are required to notify City Recital Hall of their function plans 6 weeks prior to the event with an approximation of numbers and function type. 

Filming and Photography

Photographing during an event is subject to the following requirements:

• Photographers or videographers engaged by the Hirer must not interfere with patrons’ enjoyment of the performance and must not at any point obstruct the views of patrons.
• Camera shutters must be on silent mode.
• Under negotiation with CRH, photographers may take photos near the stage for the first ten minutes of the performance after which time the photographers must reposition to the standing area at the rear of Level.
• Placement of tripods must be discussed with CRH prior to the performance. Tripods must not be placed in aisles or obstruct egress at any point.

CRH reserves the right to ask any photographer or videographer to leave the venue if they are deemed to be causing a disturbance to the performance or to patrons.

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Staffing

All staffing is at the Hirer’s expense unless specified. CRH may appoint additional staff based on the Hirer’s Requirements.

Production Staff (minimum requirements)

CRH will provide a Stage Door Attendant and Stage Manager.

For Performance Events, CRH will provide a Lighting Technician and, if the Event is recorded or amplified, an audio technician.

CRH will provide such staff at all times during the Hiring Period when the Hirer requires access to back of house areas.

If any part of the Hall’s smoke detection system is deactivated for the Hire, CRH must supply a Fire Safety Officer.

CRH may appoint any additional production staff required to safely deliver the Event.

Front of House Staff (minimum requirements)

CRH will provide a House Manager and ushers for the Event based on the number of levels of seating required.

Other Conditions

Staff Adjustments: The Hirer will not be entitled to any reduction to the Staff Fees for any reductions in rostered staff hours within two weeks of the beginning of the Hiring Period.

Taxi Allowance: CRH is required to pay for Staff to travel to or from their home by taxi between midnight and 7:00am, and the Hirer will be charged by CRH as per the Rate Sheet or other amount notified by CRH to the Hirer for each such taxi trip in the Event Settlement Statement.

Meal breaks: CRH’s WHS Policy requires that staff have a 30-minute break after the expiration of every 5 hours of work.

Lunch breaks is to be taken between the times of 11:00 – 15:00 and dinner breaks between the times of 17:00 – 20:00. By agreement with CRH, meal breaks timing may be varied to accommodate the production schedule.

CRH reserves the right to require a break be taken to ensure staff safety.

Missed meal breaks: A missed meal break penalty equivalent to 30 minutes double time will be payable if this break is not taken.

Break between shifts: CRH’s WHS Policy requires that staff have a 10-hour break between rostered shifts. If a 10-hour break is not adhered to within a single Hiring Period, all subsequent hours will be at double time.

Supply of Personnel by Hirer

The Hirer may, by request in the Hirer’s Requirements, and subject to CRH’s prior written approval, supply specialist technical personnel for the purposes of the Event.

All personnel provided by the Hirer must:

• Have minimum industry standard qualifications, details of which to be made available to CRH prior to the start of the Hiring Period.
• Operate the Hall Facilities in accordance with the Guidelines.
• Comply with WHS Legislation.
• Comply with CRH’s dress code.
• Comply with any reasonable directions of CRH.

The Hirer acknowledges that CRH’s authorised Staff are entitled to supervise and provide directions to staff supplied by the Hirer but without any responsibility or liability of CRH in that regard.

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Marketing

General

The Hirer is responsible for the cost of all advertisements.

All advertisements must be provided for approval seven (7) business days prior to publishing. CRH reserves the right not to display or distribute marketing collateral that does not comply with the below guidelines.

CRH will provide the Hirer with a unique internet address for internet ticket sales if applicable.

The Hirer is responsible for obtaining the correct permissions for republishing images, music files, and any other creative property. CRH accepts no responsibility for content that has been provided by the Hirer for promotional use that may be in breach of copyright.

The Hirer acknowledges any approval given by CRH does not amount to an agreement by CRH that the advertisement complies with relevant law.

The Hirer must not display or erect any lettering, signs, pictures, advertisements or notices on any part of the Hall, or remove or obscure any of the Hall or CRH’s advertising without CRH’s prior written approval.

The placement of marketing collateral including brochures and flyers in the foyers is determined by CRH. In-venue collateral must not be moved by the Hirer. The Hirer must not distribute collateral outside the venue.

CRH may include information relating to the Event in its advertisements and use the Hall’s advertising facilities during the Hiring Period to advertise other events or for any other purpose, provided that such use and advertising does not disrupt or interfere with the Event.

Marketing Collateral Specifics

The following requirements must be adhered to in all advertisements and marketing collateral:

Venue Name: The name of the venue should always be referred to in collateral in full as ‘City Recital Hall’. It cannot be abbreviated.

Booking Fees: include the words ‘Booking fees of $8.50 per transaction apply’.

Box Office Details: The Hirer must include the following Box Office Details in promotional material for the Event:

City Recital Hall
2 Angel Place, Sydney
www.cityrecitalhall.com

Agency: specify CRH as ticketing agent for Ticket Sales, or if sub-agent(s) have been approved, the reference to CRH as primary agent must be of greater prominence than the reference to sub-agents.

Trade Marks: The Trade Mark(s) as described below.

Licence to Use Trade Marks

CRH grants to the Hirer a non-exclusive, non-transferable, royalty free licence to use Trade Mark 1, and subject to the Use of Trade Marks to use Trade Mark 2, during the Hiring Period in relation to the promotion and marketing of the Event.

The Hirer acknowledges that:

• it is not permitted to grant a sub-licence of the rights granted to it under the Guidelines except to the extent expressly granted to the Hirer under this agreement, the Hirer will have none of the powers conferred on an authorised user of a trade mark by section 26 of the Trade Marks Act 1995 and any corresponding legislation.
• The rights granted to the Hirer under the Guidelines terminate automatically on the earlier of the termination of this agreement and the termination or expiry of the Ongoing Funding Agreement between CRH and the Council of the City of Sydney for the period 2020-2025. In which case the Hirer must immediately cease use of the Trade Marks; and within twenty (20) Business Days, the Hirer must, at CRH's option, deliver to CRH or destroy all materials and any other physical things which contain, refer to or embody the Trade Marks that are in the Hirer's possession, custody or power or the possession, custody or power of any of the Hirer's employees agents or contractors.

Use of Trade Marks

In using the Trade Marks, the Hirer must:

• only use Trade Mark 2 with CRH’s prior written consent and, if such consent is provided, must only use it in the format specified in the Guidelines
• not represent in any way that it owns the Trade Marks or is entitled to use them otherwise than as a licensee;
• comply with and use the Trade Marks in accordance with any directions and guidelines of CRH as notified to the Hirer from time to time;
• use its best endeavours not to bring the Trade Marks into disrepute;
• not use any trade mark, trade name or company name substantially identical or deceptively similar to the Trade Marks; and
• not use the Trade Marks in a way likely to deceive or cause confusion or prejudice the distinctiveness or value of the Trade Marks or CRH's goodwill or reputation.

Trade Mark 1
Word: CITY RECITAL HALL
Registered trade mark number: 1707345
Owner: Council of the City of Sydney

Trade Mark 2

Registered trade mark number: 1708627
Owner: Council of the City of Sydney

Marketing Services

CRH offers Hirers a range of marketing options to assist in promoting your events and gain audience exposure. All Hirers receive our Standard Package to promote their event, with additional packages or individual services available. Please contact our marketing team to tailor a service or package to your needs.

All marketing services are subject to the Terms & Conditions.

Standard Package

2 What’s On eDM inclusions: This fortnightly email goes out to our 45k+ newsletter subscriber database. Inclusions will utilise provided content unless alternatives are provided.

4 Week Digital Poster Campaign – General Rotation: Your event poster will be displayed on our 22 state-of-the-art digital poster cases inside and outside the venue for 4 weeks between the announcement and performance of your event.

Performance Day Digital Poster Package: On the days your event takes place, your event poster and supporting collateral (if supplied) will be displayed on 12 of the venue’s digital poster cases (4 external, 8 internal). These are reserved for collateral directly relating to your event or providing information for audience members.
Advertising or sponsorship collateral is not permitted in this package.

Social Media inclusions: Utilising content provided by the Hirer, our social media manager will create several organic posts announcing and highlighting your event to our 20k followers across social media platforms. Additional content is both welcomed and recommended. 

Extended Package

Up to 5 What’s On eDM inclusions: This fortnightly email goes out to our 45k+ newsletter subscriber database. Inclusion will utilise provided content unless alternatives are provided.

1 Solus eDM – 5000 email addresses: Reach a highly engaged audience with information about you event through an event specific eDM that is sent to a curated list of past ticketholders and subscribers in our email database. This email can include a special offer, pre-sale or general advertisement.

2 Week Website Banner Campaign – General Rotation: Our website homepage receives an average of 5000 views per day. Your event creative will be displayed on the featured event banner on the home page of the CRH website alongside other select events in rotation. The banner is the first thing seen by visitors to our website.

2 Week Digital Advertising Campaign: This digital ad campaign will be optimised to best support your event through awareness, conversions or social proof across our multiple digital advertising channels. Content can be provided or created by the marketing team to maximise results.

4 Week Digital Poster Campaign – General Rotation – Extended (Double) Visibility: Your event poster will be displayed on our 22 state-of-the-art digital poster cases inside and outside the venue for 4 weeks between the announcement and performance of your event at double the rate of visibility to other posters in our general rotation.

Performance Day Digital Poster Package: On the days your event takes place, your event poster and supporting collateral (if supplied) will be displayed on 12 of the venue’s digital poster cases (2 external & 4 internal at each entrance). This can advertise future shows, digital downloads, acknowledge donors and sponsors and highlight event creative.

Social Media inclusions: Utilising content provided by the Hirer, our social media manager will create several organic posts announcing and highlighting your event to our 20k followers across social media platforms. Additional content is both welcomed and recommended.

Partner Preferred Advertising Rates – CRH Media Partners: FBi Radio and Rock Posters offer discounted rates specifically for Hirers. Please contact the marketing department for more information.

Complete Package

Up to 5 What’s On eDM inclusions: This fortnightly email goes out to our 45k+ newsletter subscriber database. Inclusions will utilise provided content unless alternatives are provided.

2 Solus eDMs – 5000 email addresses: Reach a highly engaged audience with information about you event through an event specific eDM that is sent to a curated list of past ticketholders and subscribers in our email database. This email can include a special offer, pre-sale or general advertisement.

1 Solus Retargeting eDM: After sending an initial solus eDM, we send a follow up eDM to email addresses from the customer list who opened the email or clicked through to your event page but did not make a purchase. This eDM must include a special offer or discount if the initial solus eDM did not.

4 Week Digital Advertising Campaigns: This digital ad suite will consist of two campaigns optimised to best support your event through awareness, conversions and/or social proof across our multiple digital advertising channels through a proven funnel style digital campaign. Content can be provided or created by the marketing team to maximise results.

4 Week Website Banner Campaign – General Rotation: Our website homepage receives an average of 5000 views per day. Your event creative will be displayed on the featured event banner on the home page of the CRH website alongside other select events in rotation. The banner is the first thing seen by visitors to our website.

4 Week Digital Poster Campaign – General Rotation – Maximum (Quadruple) Visibility: Your event poster will be displayed on our 22 state-of-the-art digital poster cases inside and outside the venue for 4 weeks between the announcement and performance of your event at four times the rate of visibility to other posters in our general rotation. Internal posters will be displayed permanently during this time on two screens.

Venue Takeover - Performance Day Digital Poster Package: On the days your event takes place, your event poster and supporting collateral will be displayed on all 22 of the venue’s digital poster cases. This can advertise future shows, digital downloads, acknowledge donors and sponsors and highlight event creative.

Partner Preferred Advertising Rates – CRH Media Partners: FBi Radio and Rock Posters offer discounted rates specifically for Hirers. Please contact the marketing department for more information.

Marketing Terms & Conditions

All marketing services are subject to availability, resources and final approval by the Marketing Strategist.

All content must be delivered no later than ten (10) business days prior to deployment in the correct format.

Content delivered after this date, in an incorrect format, created by our designer or with significant changes to the agreed deployment will incur a Marketing Services Hourly Rate of $75, charged in 30-minute increments.

Any marketing work outside of these packages will be charged at this same rate unless otherwise advised by the Marketing Strategist.

Content & Collateral Formats

Digital Posters

• Static File Format: .jpg, .png
• Video File Format: .mp4 (H264)
• Max File Size: 200mb
• Max Video Duration Internal: 30 seconds
• Max Video Duration External: 20 seconds
• Required Resolution: 1080 x 1920 pixels
• No Audio Included.

Digital Advertising

• Static File Format: .jpg, .png
• Video File Format: .mp4 (H264)
• Maximum Video Duration: 45 Seconds
• Required Resolutions:
  • Square (1080x1080 pixels)
  • Story (1080 x 1920 pixels)
  • Landscape (1920 x 1080 pixels)

Website and eDM Images

• Hero image (min. 1500 x 1500 pixels)
• Website image (1200 x 630 pixels)
• Ticketing image (1024 x 395 pixels)
• eDM image (800 x 450 pixels)
• High resolution image (the original file)

Copy

• Short copy (25 words max)
• Medium copy (50 words max)
• Long copy (500 words)

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Ticketing

Agency

If the Event is a ticketed event, the Hirer appoints CRH as its exclusive agent for Ticket Sales and the Hirer must not conduct Ticket Sales. CRH may appoint one or more sub-agents in respect of the Agency.

CRH must conduct Ticket Sales in accordance with the Event Build Form; and Live Performance Australia’s Ticketing Code of Practice, and the Terms and Conditions published on CRH’s website. 

CRH may cease Ticket Sales if the Hirer fails to perform any of its obligations under this agreement.

Event Build Form

The Hirer must return a completed Event Build Form and all associated material outlined on that Form no later than the Due Date, which is ten (10) business days prior to the earlier of the Hirer’s proposed announce date or on-sale date. If the Event Build Form is incomplete by the Due Date, CRH is not required to meet the Hirer’s announce or on-sale date. 

Tickets can only go on sale after execution of the Hire Agreement and payment of the Deposit. The event page will only go live on the CRH website on the agreed announce or on-sale date.

Fees and Charges

Ticketing Fees are charged as per the amount listed in the Rate Sheet. 

The Hirer acknowledges that CRH is entitled to retain the Inside Charges and City Recital Hall Booking Fees.

The Hirer must pay the Merchant Card Fees. The Merchant Card Fees will be included in the Event Settlement Statement.

If a sub-agent has been approved, the Hirer must pay all fees associated with the sub-agency including the Sub-Agent Inside Fees, the External Ticketing Fees, the Merchant Card Fees and any other fees stipulated by the sub-agent. These fees will be included in the Event Settlement Statement and must be accounted for when determining the gross ticket price for tickets sold through sub-agencies.

Complimentary Tickets

CRH may provide complimentary tickets to the Hirer in which event the Hirer must pay to CRH the Complimentary Ticket Fees per ticket issued. The Hirer must not sell Complimentary Tickets.

The Hirer must provide a complete Complimentary Ticket attendee list, including full names and email addresses. The Attendee list must be received 48 hours prior to the Event, or the Thursday prior if the Event falls on a weekend. Incomplete or late-submitted attendee lists will only be issued at CRH’s discretion and the Hirer acknowledges that their invitees may not be admitted or seated together. Should more than 50 Complimentary Tickets be requested and approved, CRH reserves the right to appoint additional Staff at the Hirer’s expense.

GST

CRH is responsible for collecting from purchaser GST relating to ticket sales and must remit the GST amounts to the Hirer on settlement in accordance with the Agreement. CRH has no other responsibility for any GST payable by the Hirer.

Refunds

CRH may refund, in accordance with consumer law and the Live Performance Australia Ticketing Code of Practice, to the original ticket purchaser any monies paid in respect of tickets purchased for the Event and is under no liability to the Hirer under this agreement or otherwise in respect of the refunded monies. CRH will endeavour to forward refund requests to the Hirer for approval but is under no obligation to do so.

If CRH refunds any amounts to ticket purchasers due to an Event cancellation, the Hirer must pay CRH the Cancellation Ticketing Fees.

Cancellation Ticketing Fees

The Cancellation Ticketing Fees are the total of:

• Twice the sum of all Inside Charges on tickets sold at the time of cancellation.
• Twice the sum of all Merchant Fees on tickets sold at the time of cancellation.
• The total Booking Fees on tickets sold at the time of cancellation.

Ticket Sales Reports and Database Report

CRH must provide the Hirer with a Ticket Sales Report as agreed between CRH and the Hirer.

CRH must provide the Hirer with a Database Report with the Event Settlement Statement in accordance with the Agreement, and if applicable the Hirer must provide CRH with a Database Report after settlement for sales by sub-agency.

The Database Report consists of:

Patron Report: details of those people who attended the Event and opted to receive Hirer communication in accordance with the Privacy Amendment Act 2000 and the Privacy Policy, including:

• Patron Name
• Email Address

End of Event Report:

• Sales report inclusive of inside charges and GST
• Sales report exclusive of inside charges and inclusive of GST
• Sales channels breakdown

Other than as set out in the Guidelines, CRH is not required to account to the Hirer in relation to Ticket Sales.

Ownership of Information

CRH owns all information it collects from patrons, including the information in the Database Report and on the Attendee list.

Reserved Seats

The following seats (Reserved Seats) will be retained by CRH Box office, both as venue house seats and to fulfil our contractual obligations with City of Sydney:

• City of Sydney Seats Level 1 E 52-59 (8 seats)
• City Recital Hall Seats Level 1 G 46-51 (6 seats)

CRH reserves the right to interchange City Recital Hall and City of Sydney seats within this allocation to best fulfil staff and guest requirements.

Reserved Seats are excluded from any calculation of the Hall’s capacity in relation to the Event.

Accessible Seating Positions (Wheelchair Positions)

CRH is committed to meeting accessibility requirements for all patrons, and therefore all wheelchair positions and associated companion seats may only be sold to patrons requiring accessible seating unless specifically agreed to by CRH. The wheelchair positions are permanently removed and can only be reinstated by special request to CRH. 

• Level 1: BB 39, CC 38-40, DD 38-40, EE 38-40, A 38-40
• Level 2 WH 1, WH 2, S6, S100
• Level 3 V 33-35, V 71-73

To ensure we can effectively service access requirements for patrons, CRH Box Office will retain all wheelchair positions and manage sales of them.

Restricted Viewing Seats

The Hirer acknowledges that the following seats have a restricted view of the stage:

• Q & R 9-10 & 96-97 significant sight restriction caused by the A boxes.
• Q 36 & 68 significant sight restriction caused by Level 2 handrail.
• R 34 & 71 significant sight restriction caused by Level 2 handrail.
• U 35 & 70 significant sight restriction caused by Level 2 handrail.
• AV Screens sight restrictions apply to side seats on Level 1.

Any other restricted viewing seats will be determined by the technical requirements of the individual Event.

Companion Card

CRH participates in the Companion Card program.  Holders of a Companion Card will be entitled to one complimentary ticket to the Event, when tickets are available to the Event from CRH’s Box Office, as per the terms and conditions of the Companion Card program found at www.nswcompanioncard.org.au

CRH will not charge the Hirer the Complimentary Ticket Fee for any complimentary tickets issued to a Companion Card holder.

Standing Room

If any performance of the Event is sold out, the parties may agree to issue standing room tickets to the Event subject to the Ticketing Fees and Charges. Standing room can only be sold through the CRH Box Office. Standing room is located at the rear of the level 1 stalls.

Appointment of Hirer Box Office Sub-Agency

By written agreement, CRH may appoint Hirers who manage an independent box office as a Sub-Agent to sell their own tickets. Approval is based upon the Hirer operating in good faith and adhering to the terms and conditions regarding allocations as defined in this document.

Hirer’s Responsibilities:

If CRH grants approval for the Hirer to sell their own tickets, the Hirer must:

• Provide the following reports generated by the ticketing system used by the Hirer:
  • daily sales reports.
  • full patron list (seating book) to the CRH Box Office no later than eight (8) hours prior to the commencement time of the event, or midday on Friday if the Event falls on a weekend.
  • settlement report of all sales made within two business days after a performance.
• Provide a Box Office representative on-site from one hour prior to, and for thirty minutes after, the performance commencement time to comprehensively manage any ticketing issues that may arise related to tickets issued by the Sub-Agent. This representative must manage all collect tickets issued by the Hirer. If the Hirer would prefer to locate complimentary ticket collects only at the customer service desk, an additional usher will be provided at the Hirer’s cost.
• Supply and configure any ticket scanning device.

Allocations:

• CRH’s Box Office will manage all allocations.
• Seats must be of commensurate quality between CRH and other outlets. It is expected that there will be an open exchange of tickets between outlets to ensure performance sales can be optimised and patrons can be satisfied.
• All sales outlets must be approved by CRH prior to allocation.
• CRH must have a minimum of 50% of all available seats when tickets go on sale. All holds held by the Hirer are to be included in the Hirer’s 50% allocation.
• Unless otherwise specifically negotiated prior, 50% of the sellable capacity is worked out on the formula (a-b)/2 = 50% allocation, where
  • “a” is the number of seats in the theatre excluding standing room, i.e., 1,238 when all three levels go on sale.
  • “b” is the number of seats held from sale for mutually agreed production use, plus the Reserved Seats.
• All unsold tickets which have been allocated outside CRH’s Box Office must be returned to CRH at the time the full patron list is due.

Appointment of Third-Party Sub-Agency

Upon agreement between CRH and the Hirer, CRH may facilitate the sale of tickets through a third-party Sub-Agent such as Ticketmaster or Ticketek. Settlement of Sub-Agent sales and charges will adhere to the terms and conditions of any existing agreement between the Sub-Agent and City Recital Hall Ltd.

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Venue Technical Specifications

Full specifications can be found here.

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