Skip to main content

Before your next visit to City Recital Hall, please take note of the changes in place to prevent the spread of COVID-19. 

Audiences are seated in accordance with requirements currently set by NSW Health for City Recital Hall and capacity is capped at 75%.


  • We are asking all patrons who visit the venue to check-in via a QR code before they enter to align with recent NSW Government regulations. 
  • Before you visit the venue, please download the Service NSW App to ensure your arrival at the venue is as smooth as possible:


  • Do not attend if you are experiencing any symptoms of COVID-19, are waiting for a COVID-19 test result, have been in contact with a confirmed case or visited a hotspot recently ( Please review our updated refund policy if you are no longer able to attend an event. 
  • Masks are mandatory throughout the venue at all times. Please bring and wear a mask. We will have additional masks available for free if you forget to bring one. Attendees aged 12 years or under, or attendees with a physical or mental health illness or condition, or disability, that makes wearing a fitted face covering unsuitable are exempt. If this applies please speak to our staff on arrival.
  • Practise social distancing, allowing 1.5m between others and avoiding close contact when in foyers and queuing. 
  • Wash your hands frequently with soap and water for 20 seconds.
  • Use hand sanitiser (including before and after eating).
  • Cough or sneeze into your elbow or a tissue.
  • Where possible, use contactless payment methods at all transaction points in the venue, including box office and bars


  • Hand sanitiser is available at main entry points and throughout the venue.
  • High touch surfaces are cleaned regularly throughout the venue, in addition to routine cleaning in adherence to current government recommendations.
  • We will manage timed exits after the concert. 


Box office:

  • The Box Office will be open from 90 minutes prior to the performance start time.
  • To avoid venue collection queues, we strongly encourage you to have your tickets mailed to you.
  • Your email confirmation may be presented for admission. 

Food and drink:

  • Bars will be open from 90 minutes prior to the start of the performance.
  • Limited drinks and refreshments from a small menu will be available at the venue. 
  • Refreshments must be consumed while seated.


  • Auditorium doors will be open from one hour prior to the start of the performance. 
  • The cloak room will be open with strictly limited capacity. Please refrain from bringing bulky items that require cloaking. 
  • Latecomers are advised that they will not be seated with their party and will be seated in an empty space at the back of the venue at the ushers discretion. 
  • If you or a member of your party appear to have flu-like symptoms, it is within our rights to ask you to leave and we strongly encourage you and your party get tested. 

We recommend keeping up-to-date and following advice from the Australian Government Department of Health, particularly regarding isolation protocol and practicing good personal and respiratory hygiene. For the latest advice and information please go to, and for health enquiries please contact the Coronavirus Information Line 1800 020 080.