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City Recital Hall is closed to the public per NSW Health Orders. Ticketholders will be notified directly regarding event cancellations.


Before your next visit to City Recital Hall, please take note of the changes in place to prevent the spread of COVID-19. 


  • All patrons who visit the venue must check-in via a QR code before they enter to align with recent NSW Government regulations. 
  • Before you visit the venue, please download the Service NSW App to ensure your arrival at the venue is as smooth as possible:


  • Do not attend if you are experiencing any symptoms of COVID-19, are waiting for a COVID-19 test result, have been in contact with a confirmed case or visited a hotspot recently. Please review our updated refund policy if you are no longer able to attend an event. 
  • Following advice from NSW Health, face masks are mandatory at the venue from Sunday 20 June until otherwise advised. 
  • All patrons must be seated while drinking. 
  • Practice social distancing where possible and avoid close contact when in foyers and queuing.
  • Wash your hands frequently with soap and water for 20 seconds.
  • Use hand sanitiser (including before and after eating).
  • Cough or sneeze into your elbow or a tissue.
  • Where possible, use contactless payment methods at all transaction points in the venue, including box office and bars.


  • Hand sanitiser is available at main entry points and throughout the venue.
  • High touch surfaces are cleaned regularly throughout the venue, in addition to routine cleaning in adherence to current government recommendations.


Box office:

  • The Box Office will be open from 90 minutes prior to the performance start time.
  • To avoid venue collection queues, we strongly encourage you to have your tickets mailed to you.
  • Your email confirmation may be presented for admission. 

Food and drink:

  • Bars will be open from 90 minutes prior to the start of the performance.
  • All patrons must be seated while drinking.


  • Auditorium doors will be open from min. 45 minutes prior to the start of the performance. 
  • The cloak room will be open with strictly limited capacity. Please refrain from bringing bulky items that require cloaking. 
  • Latecomers are advised that they will not be seated with their party and will be seated in an empty space at the back of the venue at the ushers discretion. 
  • If you or a member of your party appear to have flu-like symptoms, it is within our rights to ask you to leave and we strongly encourage you and your party get tested. 

In accordance with our Conditions of Entry, all visitors enter City Recital Hall at their own risk. Whilst City Recital Hall has implemented all legally required and recommended control measures in relation to the COVID-19 pandemic, by entering the venue, all visitors acknowledge and accept that there currently remains an unquantifiable risk of transmission of COVID-19. All visitors are assumed to have assessed this risk of transmission, including through consideration of their own health condition, in making the decision to attend the centre.

We recommend keeping up-to-date and following advice from the Australian Government Department of Health, particularly regarding isolation protocol and practicing good personal and respiratory hygiene. For the latest advice and information please go to, and for health enquiries please contact the Coronavirus Information Line 1800 020 080.