FAQ

How do I buy tickets?

You can book tickets online by clicking the ‘Buy Tickets’ button on the individual event page on this site, by phone on 02 8256 2222 or by visiting our Box Office in person. Please see our How to Book page for details. 

CAN I SELECT MY OWN SEATS WHEN I BOOK ONLINE?

Yes. When you click a BOOK NOW or BUY TICKETS button, you’ll be directed to an interactive seating map. Click on the area of the auditorium you would like to be seated in. This will take you to a more detailed map of the availability and prices for that section of the auditorium. From here, you can choose your seat from what is available by clicking on the coloured circles. 

DO I HAVE TO PAY TRANSACTION FEES?

You will incur a fee per transaction for events booked online or by phone. You won’t pay transaction fees if you book your tickets in person at the City Recital Hall Box Office or if you’re a City Recital Hall Member. Please see our How to Book page for details. 

DO YOU SELL GIFT VOUCHERS?

Yes, you can buy gift vouchers online or from our Box Office. 

HOW DO I BECOME A MEMBER?

Simply visit our Membership page for details on how to become a City Recital Hall Member. 

CAN I BUY A MEMBERSHIP FOR A FRIEND? 

Yes, a membership is a fantastic gift. Simply tick the Gift Membership box on the Membership sign-up form.

I AM A MEMBER, HOW DO I ACCESS TICKET DISCOUNTS?

If you’re a Member and booking tickets online, you need to log in before you start selecting your concerts to get access to your Member discounts and waived transaction fees. If you are booking by phone, let our Box Office staff know you’re a Member and quote your Member number before proceeding with your transaction. 

WHAT IF I CAN’T MAKE THE PERFORMANCE?

While we’re unable to refund tickets, if you cannot make it to a performance we encourage you to give your ticket to a friend to use.  

How do I find City Recital Hall?

City Recital Hall is located in Sydney’s CBD between George and Pitt Streets near Martin Place. See where we are on a map.

WHEN DO DOORS OPEN?

The main doors to the foyer and bar areas open one hour prior to each event. The auditorium doors open approximately 20 minutes prior to the start of each event. 

Where can I eat?

City Recital Hall's bars offer a selection of snacks and alcoholic and non-alcoholic drinks. We're also located in walking distance to plenty of great spots to eat and drink, including those listed on our Restaurants and Bars page. 

Can I eat and drink in the Hall?

No, we ask that you don't bring food or drinks into the auditorium. The only exceptions are if an event specifically allows drinks to be taken into the auditorium, in which case you will be notified by bar staff, or during our lunchtime events where you are welcome to bring your lunch. City Recital Hall's bars offer a selection of snacks and alcoholic and non-alcoholic drinks, which you’re welcome to consume in the foyer areas of the venue. 

IS CITY RECITAL HALL ACCESSIBLE?

Yes, we strive to assist all patrons including patrons with specific needs and to provide you with the best possible experience every time you visit. City Recital Hall is wheelchair accessible, has a T-Loop for patrons using hearing aids, and supports the NSW Companion Card scheme and National Relay Service. Please see our Accessibility page for details.

I have a hearing aid, will I be able to hear the music?

Yes, patrons using hearing aids can access the hearing induction loop in the auditorium. To use the loop, please switch your hearing aid to the "T" position. Please note that seats nearest the aisles are not serviced by the induction loop. If you need to use the T-Loop, please let our Box Office staff know when purchasing your tickets so they can make sure you’re seated in an appropriate location.

WHERE CAN I PARK?

Wilson Parking operates a car park next to City Recital Hall at 123 Pitt St, Sydney. Accessible parking spaces are available in the car park beside the venue lifts. You can access the Hall directly using the car park lift from one our prior to the performance start time. 

What should I wear?

Unless specifically mentioned in the event details, there is no dress code for City Recital Hall events. Come dressed in whatever you feel comfortable watching a performance in. 

DO YOU HAVE A Cloakroom?

Yes, all items larger than a standard handbag must be left in the cloakroom in the entry level foyer. 

HOW LONG ARE YOUR PERFORMANCES?

Performances vary in length and run on average from one to two hours. Where available, information about the duration and interval is listed on individual event pages on this site. For more information contact our Box Office. 

Can I BRING children to a performance?

Yes, we think it's great for children to be introduced to the arts from a young age. Children under the age of two can sit on the lap of a carer and older children will need a ticket for entry. Please ask the Box Office when booking your tickets if you are unsure if an event is suitable for children.

Unless otherwise specified by the presenting company, infants up to the age of two years are free of charge if seated on your lap. While prams are not permitted inside the auditorium, we provide pram parking in the foyer. Please note that carers and children may be asked to step outside the auditorium if the child becomes unsettled.

CAN I TAKE Photos and VideoS?

Unless specified in announcements at the start of an event, you are not permitted to take photos or videos during the performance, including on mobile phones.  

Is there anything I should or shouldn’t do?

It's customary to applaud at the end of a piece of music. If you're unsure when to clap, just follow the lead of those around you. For the enjoyment of those around you, please don't talk during the performance or use your mobile phone. Mobile phones must be turned to silent.